How Do We Train Managers to Welcome and Promote Diversity?

Workforce Management
January 3, 2012

Dear Workforce

How Do We Train Managers to Welcome and Promote Diversity?


We want our managers to play an active role in promoting greater multicultural diversity among our workforce. How might this magnify the challenges they already face in motivating their employees? What obstacles/resistance should they expect, and how could we train them to answer those objections?

—Proceeding, but With Caution, agency diversity manager, government, Phoenix

A:

Dear Proceeding:

We presume your objective is not about creating a culturally diverse workforce, but rather how to manage one that already is diverse and becoming more so.

It's wise to anticipate the challenges you've identified. Managing those challenges with similar wisdom will go a long way toward leveraging the benefits of a diverse workforce, rather than allowing diversity tensions to become a distraction.

Full Story: http://www.workforce.com/article/20120103/DEAR_WORKFORCE/120109998